Shipping policy
Shipping
At Novyra, we do our utmost to prepare and ship your order as quickly as possible.
Order preparation
Once your order has been confirmed, it is prepared with care.
Estimated processing time: 2 business days.
Dispatch and delivery
Once your order has been dispatched, the estimated delivery time is 3 to 8 business days.
You will receive a confirmation email when your order is dispatched, together with tracking information when available.
Estimated total delivery time
The estimated total delivery time is 5 to 10 business days from order confirmation.
These timeframes are provided as estimates. They may vary depending on the destination, the time of year, transport conditions, customs procedures or exceptional circumstances beyond our control.
Shipping costs
Any applicable shipping costs are displayed at checkout before you confirm your order.
Shipping address
Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. Changes cannot be guaranteed once the order has been dispatched.
Questions
For any questions about the delivery of your order, please email us at contact@novyrapets.com.